FAQS

To read more on subjects related to garden ponds, please refer to our Blog 

What is the delivery charge?

For all orders which include a pond liner, there is a delivery charge of £15.50. For orders of smaller items only such as pond pumps and pond liner repair kits, there is a delivery charge of £9.70. Delivery is within 5 working days by a national carrier. These postal charges apply to all UK Mainland deliveries only. Delivery charges to the Scottish Highlands and Islands are available on request. A signature is required upon receipt of all Liners Online orders.

How secure is the Liners Online site?

All payments made through Liners Online site will be processed by Sage Pay, a third-party payment service provider. Sage Pay specialises in secure card payments and provides a secure link between Liners Online website and the sites merchant bank to ensure that customers card details remain secure throughout the transaction process.

How do I know what size liner I need for my pond?

The size of liner you require can be calculated as: Maximum length + (2 x maximum depth of pond) x maximum width + (2 x maximum depth)

What is an 'in stock' item?
These are items such as pond pumps, pond repair kits and pond accessories only. This does not include pond liners orders. Is there a guarantee on pond liners?

Pond liner manufacturers guarantee and the period of the guarantees are as follows-


•    PVC liner less than 60 square meters has a lifetime guarantee and over 60 square meters, a 20-year guarantee.
•    Epalyn or Butyl rubber liners less than 100 square meters have a lifetime guarantee and over 100 square meters, a 25-year guarantee.


Please see our Terms and Conditions about our pond liner guarantee or contact Liners Online if you have any questions on our pond liners.

What are typical examples of marginal pond plants?

Here is a list of marginals pond plants which are suitable to grow in most garden ponds...

How do I go about planting pond plants?

Specialist water garden nurseries often offer better quality plants in a greater range than most general nurseries. Here are some tips to consider when buying and planting pond plants .......

How do I attract wildlife to my pond?

If the purpose of your garden pond is to attract wildlife then it needs to be constructed in such a way that wildlife can survive in and around your pond.........

What do I need to consider before introducing fish to my pond?

Buying fish for your pond requires a lot of planning to avoid a high mortality rate. It is essential to first determine how many fish and of what size, your pond will comfortably accommodate before going out to buy any.......

How can I keep the water quality of my pond healthy?

There are three types of low-maintenance pond filtration used to maintain a pond at a healthy state: natural filtration, particulate filtration, and bio-filtration...

What type of pump do I need for my pond?

The function of a pond pump is to circulate water and thereby aerating it to maintain a healthy balance in any garden pond ....

What do I need to do to maintain a healthy pond during winter?

Garden pond maintenance routines need to be established over the autumn and winter months to cope with the changes that take place during these colder months of the year.....

How do I repair a damaged liner?

Repair kits are available for patching damaged flexible pond liners. To repair a pond liner, you may just need to drain ..........

What should I do if my fish pond icers over?
Pond water heaters are an ideal pond accessory if you keep Koi or other fish, as it is important that the pond water is kept at a stable temperature and that methane gases can escape from the water to keep fish healthy. Can I order my pond liner in any size dimension?

PVC pond liner cannot be ordered for dimensions H9m x W9m. All other dimensions are accepted for all our pond liners.

 

What plants I need to introduce to my garden pond?

Once you have completed the construction of your garden pond, you then need to plan what to put inside it. The article on garden pond plants will give you some insight in to what type of plants you need.......